Ever been in a situation where you got a service or product you paid for, and it wasn’t what you expected? If you haven’t, chances are you might someday. These samples will help you relay your dissatisfaction to the seller, service provider, or manufacturer in such a situation.
Sample 1: Claim Letter Stating Dissatisfaction Over a Service or Product
This template shows how to write a claim letter for an unsatisfied product. It shows you the details your letter should carry and how to arrange them.
Suggested Subject: Formal Complaint: Unsatisfactory [Service/Product Name] Performance
Dear (Name of contact person),
On (date product was ordered), I placed an order for a (item name and model) and this was delivered on (delivery date). Upon unboxing, I discovered that the item had (state problem with the item).
I would like this item (state your demand) within the next 30 days. I would also like to know how you plan on retrieving the defective item from me. I hope to receive a response from you before the end of the stipulated time or I will be forced to take further actions.
I look forward to hearing from you.
Kind regards,
(Your name)
Sample 2: Claim Letter Stating Dissatisfaction Over a Service or Product
In this sample, the writer complains about the condition of the product he ordered and requests a replacement. You should always ensure to include every necessary details that will help to trace your order.
Suggested Subject: Claim Letter: Dissatisfaction with [Service/Product Name]
Head of Customer Relations,
On the 17th of September 2022, I placed an order for a Samsung S17 on your website and this was delivered on the 20th of September. Upon unboxing, I discovered that the item had a cracked screen.
I would like this item replaced within the next 30 days at no extra charge. I would also like to know how you plan on retrieving the defective item with me. I hope to receive a response from you before the end of the stipulated time or I would be forced to take further action.
I look forward to hearing from you.
Kind regards,
Jim Blessed
Sample 3: Claim Letter Stating Dissatisfaction Over a Service or Product
This email is a claim letter expressing dissatisfaction with a product. It outlines the specific issue with the product, the inconvenience caused, and the request for appropriate action to rectify the situation.
Suggested Subject: Claim Letter for Defective Product
Dear [Customer Service],
I am writing to express my dissatisfaction with the [Product] that I recently purchased from your company. After using the product for only a few days, I noticed it was defective and malfunctioning. The [specific issue] has caused me great inconvenience and has led to a loss of time and money.
As a loyal customer of your company, I am disappointed that the product did not meet my expectations. I kindly request that you take appropriate action to rectify the situation by [request for repair, replacement, or refund].
I have enclosed a copy of my receipt as proof of purchase. I hope that we can resolve this issue in a timely and satisfactory manner.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
Sample 4: Claim Letter Stating Dissatisfaction Over a Service or Product
This email is a claim letter expressing dissatisfaction with a service received. It outlines the specific issue with the service, the impact it had on the sender’s experience, and the request for appropriate action to rectify the issue.
Suggested Subject: Claim Letter for Poor Service
Dear [Customer Service],
I am writing to express my dissatisfaction with the service that I received at your establishment on [Date]. I was extremely disappointed with the level of service provided and felt that it did not meet the standards expected of your company.
[Explain in detail the specific issue with the service received and the impact it had on your experience.]
I would appreciate it if you could take appropriate action to rectify the situation and prevent such occurrences in the future.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
Sample 5: Claim Letter Stating Dissatisfaction Over a Service or Product
This email is a claim letter expressing dissatisfaction with delayed delivery. It outlines the details of the order, the expected delivery date, the delay, the impact it had on the sender, and the request for appropriate action to rectify the situation.
Suggested Subject: Claim Letter for Delayed Delivery
Dear [Customer Service],
I am writing to express my dissatisfaction with the delivery service provided by your company. I placed an order for [Product] on [Date], and the expected delivery date was [Expected Delivery Date]. However, I have yet to receive the product, and the delivery date has been delayed by [Number of Days].
[Explain in detail the impact of the delayed delivery on the sender and the request for appropriate action to rectify the situation.]
I hope that we can resolve this issue in a timely and satisfactory manner.
Thank you for your attention to this matter.
Sincerely,
[Your Name]