{"id":994,"date":"2023-04-17T12:52:58","date_gmt":"2023-04-17T12:52:58","guid":{"rendered":"https:\/\/template.woculus.com\/?post_type=ht_kb&#038;p=994"},"modified":"2023-12-22T09:53:46","modified_gmt":"2023-12-22T09:53:46","slug":"apologizing-to-a-customer-via-email","status":"publish","type":"ht_kb","link":"https:\/\/template.woculus.com\/knowledge-base\/apologizing-to-a-customer-via-email\/","title":{"rendered":"Apologizing To a Customer via Email"},"content":{"rendered":"<div data-object_id=\"994\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_user_cat cbxwpbkmarkwrap-ht_kb \"><a  data-redirect-url=\"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/ht-kb\/994\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"ht_kb\" data-object_id=\"994\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"ht_kb\" data-object_id=\"994\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-994\"><div class=\"cbxwpbkmarkguest-message\"><a href=\"#\" class=\"cbxwpbkmarkguesttrig_close\">Close<\/a><h3 class=\"cbxwpbookmark-title cbxwpbookmark-title-login cbxwpbookmark-title-ultimate-member\">Please login to bookmark<\/h3>\n<div class=\"um um-login um-353\">\n\t<div class=\"um-form\">\n\t\t<form method=\"post\" action=\"\" autocomplete=\"off\">\n\t\t\t<div class=\"um-row _um_row_1 \" style=\"margin: 0 0 30px 0;\"><div class=\"um-col-1\"><div  id=\"um_field_353_username\" class=\"um-field um-field-text  um-field-username um-field-text um-field-type_text\" data-key=\"username\"><div class=\"um-field-label\"><label for=\"username-353\">Username or E-mail<span class=\"um-req\" title=\"Required\">*<\/span><\/label><div class=\"um-clear\"><\/div><\/div><div class=\"um-field-area\"><input  autocomplete=\"off\" class=\"um-form-field valid \" type=\"text\" name=\"username-353\" id=\"username-353\" value=\"\" placeholder=\"\" data-validate=\"unique_username_or_email\" data-key=\"username\"  aria-invalid=\"false\" \/>\n\n\t\t\t\t\t\t<\/div><\/div><div  id=\"um_field_353_user_password\" class=\"um-field um-field-password  um-field-user_password um-field-password um-field-type_password\" data-key=\"user_password\"><div class=\"um-field-label\"><label for=\"user_password-353\">Password<span class=\"um-req\" title=\"Required\">*<\/span><\/label><div class=\"um-clear\"><\/div><\/div><div class=\"um-field-area\"><div class=\"um-field-area-password\">\n\t\t\t\t\t\t\t\t\t<input class=\"um-form-field valid \" type=\"password\" name=\"user_password-353\" id=\"user_password-353\" value=\"\" placeholder=\"\" data-validate=\"\" data-key=\"user_password\"  aria-invalid=\"false\" \/>\n\t\t\t\t\t\t\t\t\t<span class=\"um-toggle-password\"><i class=\"um-icon-eye\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/div>\t\t<input type=\"hidden\" name=\"form_id\" id=\"form_id_353\" value=\"353\" \/>\n\t\n\t<p class=\"um_request_name\">\n\t\t<label for=\"um_request_353\">Only fill in if you are not human<\/label>\n\t\t<input type=\"hidden\" name=\"um_request\" id=\"um_request_353\" class=\"input\" value=\"\" size=\"25\" autocomplete=\"off\" \/>\n\t<\/p>\n\n\t<input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"ed4e8de374\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/ht-kb\/994\" \/>\n\t<div class=\"um-col-alt\">\n\n\t\t\n\n\t\t\t<div class=\"um-field um-field-c\">\n\t\t\t\t<div class=\"um-field-area\">\n\t\t\t\t\t<label class=\"um-field-checkbox\">\n\t\t\t\t\t\t<input type=\"checkbox\" name=\"rememberme\" value=\"1\"  \/>\n\t\t\t\t\t\t<span class=\"um-field-checkbox-state\"><i class=\"um-icon-android-checkbox-outline-blank\"><\/i><\/span>\n\t\t\t\t\t\t<span class=\"um-field-checkbox-option\"> Keep me signed in<\/span>\n\t\t\t\t\t<\/label>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"um-clear\"><\/div>\n\t\t\n\t\t\t<div class=\"um-left um-half\">\n\t\t\t\t<input type=\"submit\" value=\"Login\" class=\"um-button\" id=\"um-submit-btn\" \/>\n\t\t\t<\/div>\n\t\t\t<div class=\"um-right um-half\">\n\t\t\t\t<a href=\"https:\/\/template.woculus.com\/sign-up\/\" class=\"um-button um-alt\">\n\t\t\t\t\tRegister\t\t\t\t<\/a>\n\t\t\t<\/div>\n\n\t\t\n\t\t<div class=\"um-clear\"><\/div>\n\n\t<\/div>\n\n\t\n\t<div class=\"um-col-alt-b\">\n\t\t<a href=\"https:\/\/template.woculus.com\/password-reset\/\" class=\"um-link-alt\">\n\t\t\tForgot your password?\t\t<\/a>\n\t<\/div>\n\n\t\t\t<\/form>\n\t<\/div>\n<\/div>\n<style>\n\t\t\t.um-353.um {\n\t\t\tmax-width: 450px;\n\t\t}\n\t\t<\/style>\n<\/div><\/div><\/div>\n<p>It is important to know how to apologize to a customer via email because email is fast becoming one of the most effective ways of reaching and winning back dissatisfied customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sample 1: Apologizing To a Customer <\/h3>\n\n\n\n<p>This is a general template for businesses and companies to use as a guide when tendering an apology to a customer who was dissatisfied with our products or services<\/p>\n\n\n\n<p><em>Suggested Subject: Subject: We Sincerely Apologise for the Inconvenience<\/em><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--noicon is-style-info copy-email-template\"><br>Dear Mr Stevens,<br><br>The situation you presented in your email was quite disheartening. We are so sorry you had to go through that. We will do our best to resolve it. Santana Furnishings has your best interests at heart.<br><br>In your email, you mentioned that the sofa you purchased three days ago at our Chicago store had multiple holes underneath, which you did not notice at the time of purchase.<br><br>Mr. Stevens, on behalf of the company, I sincerely apologize for the inconvenience you must have experienced because of this defect. We are so sorry. Our team from the local store will visit you by 3 pm tomorrow to resolve the issue.<br><br>Please let me know if there is anything else we can do.<br><br>Thank you.<br><br>Best Regards,<br><br>Leo Stark<br>Client Relations, Santana Furnishings <br>LLC808-585-0600<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sample 2: Apologizing To a Customer <\/h3>\n\n\n\n<p>This is another template that you can use to write a formal apology to your clients via email<\/p>\n\n\n\n<p><em>Suggested Subject: We are so sorry about your experience<\/em><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--noicon is-style-info copy-email-template\"><br>Dear Miss Edward,<br><br>Thank you for your email regarding the defect you noticed in our products.<br><br>We are sorry about this situation. To provide comprehensive detail on the nature of the defect in the robotic arms we supplied, our team of engineers will be at your factory this afternoon.<br><br>Your company and ours have had a good relationship over the years. This situation made us sad. We will do our very best to rectify it.<br><br>We apologize for this unfortunate situation again.<br><br>Thank you very much.<br><br>Regards,<br><br>Adam Smith<br><br>Quality Control, <br><br>Compact Technologies<br><br>252-004-0679<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sample 3: Apologizing To a Customer <\/h3>\n\n\n\n<p><em>Suggested subject: We sincerely apologize for the inconvenience<\/em><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--noicon is-style-info copy-email-template\">Dear Harry,<br><br>Your email regarding your unpleasant experience at our hotel has been noted. We were very sad when we read your email this morning regarding the poor customer service you received at our hotel during your stay two weeks ago.<br><br>We are so sorry that you had such a disappointing experience with us. Ocean View Suites seeks to give all our customers excellent customer service.<br><br>You noted, in particular, the attitude of the busboy stationed on the floor of your suite. We are pleased to inform you that he has been summoned and is presently answering a query from the management.<br><br>We sincerely apologize for the inappropriate behavior of one of our staff members and the general poor experience you had while at our hotel.<br><br>Meanwhile, we have just mailed you a $200 shopping coupon from the company to be used to purchase anything you want at Wal-Mart. <br>Please accept it as our way of saying we are sorry.<br><br>Thank you.<br><br>Warm regards,<br><br>Johnson Cooper<br><br>Managing Partner, Ocean View Suites<br><br>506-505-0611<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sample 4: Apologizing To a Customer<\/h3>\n\n\n\n<p>This email is sent by a business to a customer who has experienced a delay in the delivery of their order. The email expresses the company&#8217;s regret for the inconvenience and offers compensation to make up for the delay.<\/p>\n\n\n\n<p><em>Suggested Subject: Apology for Delayed Delivery<\/em><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--noicon is-style-info copy-email-template\">Dear [Customer\u2019s Name],<br><br>I am writing to apologize for the delay in delivering your order. We understand how frustrating it can be to wait for your purchase, and we sincerely apologize for the inconvenience caused.<br><br>We experienced unforeseen issues with our supply chain, which caused delays in processing and shipping your order. However, we have taken corrective measures to prevent such incidents from happening in the future.<br><br>To show our commitment to providing excellent customer service, we would like to offer you a [discount, free shipping, or other compensation] on your next order. Please let us know how we can make it up to you.<br><br>Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.<br><br>Sincerely,<br>[Your Name]<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sample 5: Apologizing To a Customer <\/h3>\n\n\n\n<p>This email is sent by a business to a customer who has received inaccurate information from their customer service representative. The email expresses the company&#8217;s regret for the mistake, offers compensation, and assures the customer that corrective measures have been taken to prevent such incidents in the future.<\/p>\n\n\n\n<p><em>Suggested Subject: Apology for Inaccurate Information<\/em><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--noicon is-style-info copy-email-template\">Dear [Customer\u2019s Name],<br><br>I am writing to apologize for the inaccurate information that you received from our customer service representative. We take full responsibility for the misinformation provided, and we understand how frustrating it can be when you receive incorrect information.<br><br>We have investigated the matter and taken corrective measures to ensure that such incidents do not happen again. Our team has undergone additional training to improve our customer service standards.<br><br>To show our commitment to providing excellent customer service, we would like to offer you a [discount, free service, or other compensation] on your next purchase. Please let us know how we can make it up to you.<br><br>Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.<br><br>Sincerely,<br>[Your Name]<\/p>\n","protected":false},"excerpt":{"rendered":"<div data-object_id=\"994\" class=\"cbxwpbkmarkwrap cbxwpbkmarkwrap_guest cbxwpbkmarkwrap_user_cat cbxwpbkmarkwrap-ht_kb \"><a  data-redirect-url=\"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/ht-kb\/994\"  data-display-label=\"1\" data-show-count=\"1\" data-bookmark-label=\"Bookmark\"  data-bookmarked-label=\"Bookmarked\"  data-loggedin=\"0\" data-type=\"ht_kb\" data-object_id=\"994\" class=\"cbxwpbkmarktrig  cbxwpbkmarktrig-button-addto\" title=\"Bookmark This\" href=\"#\"><span class=\"cbxwpbkmarktrig-label\" >Bookmark (<i class=\"cbxwpbkmarktrig-count\">0<\/i>)<\/span><\/a> <div  data-type=\"ht_kb\" data-object_id=\"994\" class=\"cbxwpbkmarkguestwrap\" id=\"cbxwpbkmarkguestwrap-994\"><div class=\"cbxwpbkmarkguest-message\"><a href=\"#\" class=\"cbxwpbkmarkguesttrig_close\">Close<\/a><h3 class=\"cbxwpbookmark-title cbxwpbookmark-title-login cbxwpbookmark-title-ultimate-member\">Please login to bookmark<\/h3>\n<div class=\"um um-login um-353\">\n\t<div class=\"um-form\">\n\t\t<form method=\"post\" action=\"\" autocomplete=\"off\">\n\t\t\t<div class=\"um-row _um_row_1 \" style=\"margin: 0 0 30px 0;\"><div class=\"um-col-1\"><div  id=\"um_field_353_username\" class=\"um-field um-field-text  um-field-username um-field-text um-field-type_text\" data-key=\"username\"><div class=\"um-field-label\"><label for=\"username-353\">Username or E-mail<span class=\"um-req\" title=\"Required\">*<\/span><\/label><div class=\"um-clear\"><\/div><\/div><div class=\"um-field-area\"><input  autocomplete=\"off\" class=\"um-form-field valid \" type=\"text\" name=\"username-353\" id=\"username-353\" value=\"\" placeholder=\"\" data-validate=\"unique_username_or_email\" data-key=\"username\"  aria-invalid=\"false\" \/>\n\n\t\t\t\t\t\t<\/div><\/div><div  id=\"um_field_353_user_password\" class=\"um-field um-field-password  um-field-user_password um-field-password um-field-type_password\" data-key=\"user_password\"><div class=\"um-field-label\"><label for=\"user_password-353\">Password<span class=\"um-req\" title=\"Required\">*<\/span><\/label><div class=\"um-clear\"><\/div><\/div><div class=\"um-field-area\"><div class=\"um-field-area-password\">\n\t\t\t\t\t\t\t\t\t<input class=\"um-form-field valid \" type=\"password\" name=\"user_password-353\" id=\"user_password-353\" value=\"\" placeholder=\"\" data-validate=\"\" data-key=\"user_password\"  aria-invalid=\"false\" \/>\n\t\t\t\t\t\t\t\t\t<span class=\"um-toggle-password\"><i class=\"um-icon-eye\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/div>\t\t<input type=\"hidden\" name=\"form_id\" id=\"form_id_353\" value=\"353\" \/>\n\t\n\t<p class=\"um_request_name\">\n\t\t<label for=\"um_request_353\">Only fill in if you are not human<\/label>\n\t\t<input type=\"hidden\" name=\"um_request\" id=\"um_request_353\" class=\"input\" value=\"\" size=\"25\" autocomplete=\"off\" \/>\n\t<\/p>\n\n\t<input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"ed4e8de374\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/ht-kb\/994\" \/>\n\t<div class=\"um-col-alt\">\n\n\t\t\n\n\t\t\t<div class=\"um-field um-field-c\">\n\t\t\t\t<div class=\"um-field-area\">\n\t\t\t\t\t<label class=\"um-field-checkbox\">\n\t\t\t\t\t\t<input type=\"checkbox\" name=\"rememberme\" value=\"1\"  \/>\n\t\t\t\t\t\t<span class=\"um-field-checkbox-state\"><i class=\"um-icon-android-checkbox-outline-blank\"><\/i><\/span>\n\t\t\t\t\t\t<span class=\"um-field-checkbox-option\"> Keep me signed in<\/span>\n\t\t\t\t\t<\/label>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"um-clear\"><\/div>\n\t\t\n\t\t\t<div class=\"um-left um-half\">\n\t\t\t\t<input type=\"submit\" value=\"Login\" class=\"um-button\" id=\"um-submit-btn\" \/>\n\t\t\t<\/div>\n\t\t\t<div class=\"um-right um-half\">\n\t\t\t\t<a href=\"https:\/\/template.woculus.com\/sign-up\/\" class=\"um-button um-alt\">\n\t\t\t\t\tRegister\t\t\t\t<\/a>\n\t\t\t<\/div>\n\n\t\t\n\t\t<div class=\"um-clear\"><\/div>\n\n\t<\/div>\n\n\t\n\t<div class=\"um-col-alt-b\">\n\t\t<a href=\"https:\/\/template.woculus.com\/password-reset\/\" class=\"um-link-alt\">\n\t\t\tForgot your password?\t\t<\/a>\n\t<\/div>\n\n\t\t\t<\/form>\n\t<\/div>\n<\/div>\n<\/div><\/div><\/div><p>It is important to know how to apologize to a customer via email because email is fast becoming one of the most effective ways of reaching and winning back dissatisfied customers. Sample 1: Apologizing To a Customer This is a general template for businesses and companies to use as a&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[21,113],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Apologizing To a Customer via Email - Woculus Templates<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apologizing To a Customer via Email - Woculus Templates\" \/>\n<meta property=\"og:description\" content=\"It is important to know how to apologize to a customer via email because email is fast becoming one of the most effective ways of reaching and winning back dissatisfied customers. Sample 1: Apologizing To a Customer This is a general template for businesses and companies to use as a...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/\" \/>\n<meta property=\"og:site_name\" content=\"Woculus Templates\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-22T09:53:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@woculus\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/template.woculus.com\/knowledge-base\/apologizing-to-a-customer-via-email\/\",\"url\":\"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/\",\"name\":\"Apologizing To a Customer via Email - Woculus Templates\",\"isPartOf\":{\"@id\":\"https:\/\/template.woculus.com\/#website\"},\"datePublished\":\"2023-04-17T12:52:58+00:00\",\"dateModified\":\"2023-12-22T09:53:46+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/template.woculus.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Apologizing To a Customer via Email\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/template.woculus.com\/#website\",\"url\":\"https:\/\/template.woculus.com\/\",\"name\":\"Woculus Templates\",\"description\":\"Email Templates for HR, Sales, Customer Service, Job Search &amp; Many More\",\"publisher\":{\"@id\":\"https:\/\/template.woculus.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/template.woculus.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/template.woculus.com\/#organization\",\"name\":\"Woculus Templates\",\"url\":\"https:\/\/template.woculus.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/template.woculus.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/template.woculus.com\/wp-content\/uploads\/2023\/01\/bWhite_all_smaller.png\",\"contentUrl\":\"https:\/\/template.woculus.com\/wp-content\/uploads\/2023\/01\/bWhite_all_smaller.png\",\"width\":141,\"height\":34,\"caption\":\"Woculus Templates\"},\"image\":{\"@id\":\"https:\/\/template.woculus.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/woculus\",\"https:\/\/www.linkedin.com\/company\/woculus\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Apologizing To a Customer via Email - Woculus Templates","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/","og_locale":"en_US","og_type":"article","og_title":"Apologizing To a Customer via Email - Woculus Templates","og_description":"It is important to know how to apologize to a customer via email because email is fast becoming one of the most effective ways of reaching and winning back dissatisfied customers. Sample 1: Apologizing To a Customer This is a general template for businesses and companies to use as a...","og_url":"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/","og_site_name":"Woculus Templates","article_modified_time":"2023-12-22T09:53:46+00:00","twitter_card":"summary_large_image","twitter_site":"@woculus","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/template.woculus.com\/knowledge-base\/apologizing-to-a-customer-via-email\/","url":"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/","name":"Apologizing To a Customer via Email - Woculus Templates","isPartOf":{"@id":"https:\/\/template.woculus.com\/#website"},"datePublished":"2023-04-17T12:52:58+00:00","dateModified":"2023-12-22T09:53:46+00:00","breadcrumb":{"@id":"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.woculus.com\/how-to-apologize-to-a-customer-via-email\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/template.woculus.com\/"},{"@type":"ListItem","position":2,"name":"Apologizing To a Customer via Email"}]},{"@type":"WebSite","@id":"https:\/\/template.woculus.com\/#website","url":"https:\/\/template.woculus.com\/","name":"Woculus Templates","description":"Email Templates for HR, Sales, Customer Service, Job Search &amp; Many More","publisher":{"@id":"https:\/\/template.woculus.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/template.woculus.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/template.woculus.com\/#organization","name":"Woculus Templates","url":"https:\/\/template.woculus.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/template.woculus.com\/#\/schema\/logo\/image\/","url":"https:\/\/template.woculus.com\/wp-content\/uploads\/2023\/01\/bWhite_all_smaller.png","contentUrl":"https:\/\/template.woculus.com\/wp-content\/uploads\/2023\/01\/bWhite_all_smaller.png","width":141,"height":34,"caption":"Woculus Templates"},"image":{"@id":"https:\/\/template.woculus.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/woculus","https:\/\/www.linkedin.com\/company\/woculus\/"]}]}},"_links":{"self":[{"href":"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/ht-kb\/994"}],"collection":[{"href":"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/comments?post=994"}],"version-history":[{"count":9,"href":"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/ht-kb\/994\/revisions"}],"predecessor-version":[{"id":2733,"href":"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/ht-kb\/994\/revisions\/2733"}],"wp:attachment":[{"href":"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/media?parent=994"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/ht-kb-category?post=994"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/template.woculus.com\/wp-json\/wp\/v2\/ht-kb-tag?post=994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}