Customer Service Email Replies for Angry Customers

Every business has to deal with angry and dissatisfied customers every once in a while. In handling such situations, you have to ensure you stick to the company’s policy and yet make the customer feel that you are on his or her side. Does it feel like hard work? We've got you covered.

Customer Service Email Samples

Below are some examples of professional responses to a dissatisfied or angry customer:

Sample 1 - Dissatisfied Purchase Experience

SUGGESTED SUBJECT: Our Apologies. Please Accept Our Complimentary Gift

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Updated on December 23, 2023

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