Apologizing for an Employee’s Error via Email

Are you in a situation in which your employee has committed an error that could lead to dissatisfaction or outpouring of anger by your client? The whole idea of sending an apology via email is to quickly salvage and maintain the relationship you have built with your customer. We have some sample emails below to guide your writing.

Sample 1: Apologizing for an Employee's Error

Here is a template to guide your writing anytime an employee made a mistake or behaved rudely to your a customer or potential client.

Subject: Sincere apologies for . . .

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Updated on April 19, 2023

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