An email to ask for feedback from a customer is a message written to request input from a customer about their experience with a product or service. The email typically thanks the customer for their business and asks them to share their feedback through a survey or review.
Sample 1: Ask for Feedback from a Customer
Offer incentives: Offer incentives for taking the time to provide feedback, such as discounts on future purchases or exclusive access to new products.
Suggested Subject: Help us improve by giving feedback
Dear Josh,
Thank you for being a member of the Zero platform for over 4 years. We don’t take your patronage for granted.
We’re surveying to help us select which features to add to coming updates on the app.
Your feedback will be very helpful in helping us create an app to serve you better. To say thank you, we’re giving you a 10% discount on your next in-app purchase.
Thanks again
Jim Blessed.
Sample 2: How to Ask for Feedback from a Customer
Be specific: Ask for specific feedback on a particular aspect of the company. This will help you better understand what they liked or didn’t like.
Suggested Subject: Your experience with [Company Name]: We’d love to hear your feedback
Dear Emerson,
You recently contacted our customer support team regarding a problem with your account. We’d love to hear any feedback you have concerning how we can improve our quality of service to serve you better.
If it’s not too much, please take a moment to answer this 3-minute survey.
Regards,
Jane Doe
Sample 3: How to Ask for Feedback from a Customer
Provide a clear and convenient way for them to share their feedback, whether it’s through an email, a survey, or a phone call.
Suggested Subject: A favor to ask: Could you share your thoughts on [product/service]?
Dear Sandra,
Thank you for joining the Woculus family. You’ve been a member of this platform for a week now.
In order to provide better services, we have a survey for our newest members! This will only take 5 minutes.
The answers you share are strictly confidential and will only be used to make our platform better.
NB: There’s a $10 coupon for every completed survey.
Thank you!
Regards,
Jefferson Andrew
Sample 4: How to Ask for Feedback from a Customer
Acknowledge any frustrations or concerns they may have and assure them that their feedback will be taken into consideration.
Suggested Subject: We value your input: Share your thoughts on [product/service]
Dear Ada,
Thank you so much for shopping with us. We don’t take your patronage for granted!
If you don’t mind, could you please answer this questionnaire about the product and how the experience has been so far?
Your answers are 100% confidential. If there’s anything you’d like us to know, simply reply to this email and we’ll respond within 24 hours.
Thank you again for your patronage.
Regards,
James Emerson
Sample 5: Ask for Feedback from a Customer
Start by expressing gratitude for their business and let them know how much their feedback means to you.
Suggested Subject: Your opinion counts: Please provide feedback on [product/service]
Dear Joseph,
Thank you for doing business with us. We don’t take your patronage for granted.
We recently built a new website and we’re sending out a beta version to some of our most loyal customers for their feedback.
Here’s a link to the beta version of the website. Please send us your opinion via email.
Thank you so much for your time.
Regards,
Tosan Okafor