Apology Email for Providing the Wrong Information

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It is wise and ethical to send an apology email or text message or put a call through after providing wrong information to a customer (or a potential customer). A simple communication skill like knowing how to apologize is vital to running a profitable business.

Sample 1: Apology Email in Response to an Inquiry

This template is an example of an apology response that you can draft when you give or send the wrong information to a client about an inquiry.

Suggested Subject: We sincerely apologize

Dear Mr Solomon,

On behalf of the management of Food Star Enterprise, I apologize for the inconvenience you experienced due to the wrong information you received from us. I understand it is no easy task to drive the distance you did, and worse still was that you could not achieve your goal for going through the trouble.

You are critical to us. The unpleasant experience you had was not intended. However, we take full responsibility for it. Please kindly accept our deepest apologies once more.

Our new warehouse is located at Middlesbrough, Tees Valley, FS2 4BX. Please contact me via this email or the company’s customer care email, [email protected]. Here is my number;1642 806 300. Please kindly let me know when it would be convenient to put a call through to you to discuss this matter further.

We look forward to hearing from you.

Thank you for your kind understanding.

Warm regards,
John Huffman
Head, Client Relations
Food Star Enterprise

Sample 2: Apology For Error in a Proposal

Here is a sample template that can serve as a guide when writing an apology email for an error made in a proposal.

Suggested Subject: Apologies for error

Dear Mr Washington,

I hope this email finds you well. I want to draw your attention to an error in the proposal I sent earlier. Please kindly note that the rate for the beef supply on the document was wrong. I noticed it after I reworked the math.

On behalf of Food Star Enterprise, I sincerely apologize for this mistake. You mentioned that you had presented the organization’s budget to the board when we spoke last week. We are deeply sorry for the inconvenience we have caused you.

I have attached the corrected proposal to this email. Please let me know when I can call you and possibly fix a meeting to discuss this issue further.

Please accept our apologies once again.

Thank you.
Monica Santana
Ag Head, Business Development
Food Star Enterprise

Sample 3: Apology Email for Providing the Wrong Information

This email is a sincere apology for providing inaccurate information. It acknowledges the mistake, takes responsibility for it, and reassures the recipient that steps have been taken to prevent it from happening again. The email also offers assistance if needed.

Suggested Subject: Sincere Apology for Providing Inaccurate Information

Dear [Recipient’s Name],

I am writing to apologize for providing inaccurate information in my previous email about [topic]. I realize that this has caused confusion and inconvenience, and I am deeply sorry.

I want to assure you that I am taking steps to ensure that this does not happen again. I have reviewed my sources of information and corrected my mistake.

Again, I apologize for any inconvenience or confusion this may have caused. If there is anything else I can do to help, please do not hesitate to let me know.


[Your Name]

Sample 4: Apology Email for Providing the Wrong Information

This email is a straightforward apology for providing incorrect information. It acknowledges the mistake and offers corrected information in the same email to rectify the situation.

Suggested Subject: Apology for Providing Incorrect Information

Dear [Recipient’s Name],

I would like to apologize for providing you with the wrong information regarding [topic]. I understand that this has caused inconvenience and confusion, and I take full responsibility for my mistake.

To rectify the situation, I have gathered the correct information and verified its accuracy. I am providing the corrected information in this email, and I hope it is helpful.

Again, I apologize for any inconvenience this has caused and appreciate your understanding.


[Your Name]

Sample 5: Apology Email for Providing the Wrong Information

This email corrects the previously provided information and apologizes for any inconvenience or confusion caused. It also offers assistance in case the recipient has any further questions or concerns.

Suggested Subject: Correction to Previous Information

Dear [Recipient’s Name],

I am writing to correct the information I provided in my previous email about [topic]. I realize that the information I provided was incorrect and may have caused confusion.

I have researched the issue further and found the correct information, which I am providing in this email. I apologize for any inconvenience or confusion this may have caused.

If you have any further questions or concerns, please do not hesitate to contact me.

Best regards,

[Your Name]

Updated on December 24, 2023

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