Conflict is a part of human relationships and colleagues often have conflicts now and then. But it is how we manage those conflicts that matter. Because unresolved conflict can affect the way we work and the overall productivity of the company. Here are some templates for you to follow when resolving conflict.
Sample 1: Conflict Management via Email
This is a general template you can use or replicate when managing conflict.
Suggested Sample: Resolution of Conflict: [Employee Name(s)]
Dear Mike,
Thank you for sending me feedback on how my constant delay in the project report and presentation has affected the overall work. I agree with you on that note that sometimes, the supervisors just want to see a model and be assured work is underway even if we are yet to take any significant step in the execution of the project. I appreciate your concern and realise how it may have made you feel whenever the supervisors turn to you asking questions about the presentation.
Those occasions where we had nothing to present were a result of the fact that I found it challenging to put up something in skeletal form. I believe it would look bad for our departments if we had shallow presentations consistently in those meetings. We may be unknowingly making an impression of our team as having no clue and incompetent. This I believe we should avoid.
We have sent reports to the right quarters documenting all the challenges we are facing presently and those we envisage. These are the barriers we are facing presently. We hope that this will be attended to soon. We will have a more solid presentation during the next meeting.
Thank you.
Best wishes,
Henry
Sample 2: Conflict Management via Email
Suggested Subject: Conflict Management: [Department/Team Name] Situation
Dear Beatrice,
First of all, thank you for your email. It gave insight into areas we need to work on as a department. Your displeasure is quite understandable, also.
I realise that there may have been certain things that do not meet up to your expectations. While this is so, permit me to say we are working on it. However, presently our mode of operation is according to the guidelines given by the overall head of the team. I believe we have duly followed these guidelines and did not miss a single detail today. This may be why some matters are not understood for now. I will also like to assure you that we will carry you along on issues related to your department.
Thank you so much for your understanding.
Regards,
Francesca
Sample 3: Conflict Management
This invites the recipient to discuss their differences and find a resolution to the conflict through open communication.
Suggested Subject: Resolving the Conflict
Dear [Person’s Name],
I am writing to you regarding the conflict that has arisen between us. I understand that we have had disagreements in the past, but I believe that it is important to address them to maintain a positive working relationship.
I would like to invite you to a meeting where we can discuss our differences and find a way to move forward. I believe that open communication and mutual understanding are key to resolving any conflict.
I am committed to working together to find a fair and just resolution for both parties. Please let me know a time and date that is convenient for you to meet and discuss the matter further.
Sincerely,
[Your Name]
Sample 4: Conflict Management
This is an apology for actions that may have caused distress and a commitment to working towards a positive and productive working relationship.
Suggested Subject: Apology for the Conflict
Dear [Person’s Name],
I am writing to apologize for the conflict that arose between us. I realize that my actions may have caused you distress and I want to express my regret.
I would like to take this opportunity to address the issues that led to the conflict and assure you that I am committed to working with you to find a resolution. I believe we can move past this and continue to work together positively and productively.
Please let me know if there is anything I can do to make amends and move forward. I look forward to hearing from you.
Sincerely,
[Your Name]
Sample 5: Conflict Management
This email seeks the assistance of a mediator to facilitate a meeting and help both parties find a fair and just solution to the ongoing conflict.
Suggested Subject: Seeking Mediation for the Conflict
Dear [Mediator’s Name],
I am writing to seek your assistance in resolving a conflict between myself and [Person’s Name]. We have been unable to agree on our own, and I believe mediation may be necessary to find a solution that works for both parties.
The conflict has been ongoing, and I believe that it is affecting our ability to work together effectively. I would appreciate it if you could facilitate a meeting between myself and [Person’s Name] to discuss the matter and come to a resolution.
I am committed to working with [Person’s Name] to find a fair and just solution, and I believe that your assistance will be invaluable in achieving this goal.
Please let me know if you are available to assist and what the next steps would be.
Sincerely,
[Your Name]