The email typically includes details about the problem, any attempts to resolve it, and requests for a prompt and satisfactory resolution. This type of email aims to bring attention to an issue that has not been resolved through normal channels and to seek a higher level of customer service.
Sample 1: Escalation Emails Stating Dissatisfaction over a Product or Service
These samples will help you understand how to write a complaint email expressing dissatisfaction with a product or service you received.
Suggested Subject: Frustrated with [Product/Service]: Need resolution
Dear Jane Foster,
I’m emailing from Woculus concerning the product delivered to our offices two weeks ago. We’ve been a loyal customer of your brand for the last 3 years, unfailingly purchasing stationary equipment every quarter.
On the 15th of March, your company delivered 20 boxes of pens and 25 boxes of drawing sheets. Upon delivery, we realized that the inks from the pen had spilled on the sheets and rendered them useless.
We noticed this even before the delivery agents left, and we told them but they made it clear to us that they were merely contractors and handling returns did not fall under their purview. Since the delivery, we have contacted your customer service department via phone and email and have been met with either static silence or baseless promises.
We demand a full refund or a replacement of these goods within the next 7 days or we will be forced to take legal action. We have included pictures and delivery documents in this email.
Kindly ensure this disservice is rectified.
Sincerely,
James Parker,
Managing Director
Woculus Inc.
Sample 2: Escalation Emails Stating Dissatisfaction over a Product or Service
In this sample, the complaint is about unsatisfactory service. This sample can be used when a company fails to meet expectations on the services they provide.
Suggested Subject: Failed expectations: [Product/Service] not meeting standards
Hi Veronica Daytona,
My name is James Bay, and I am the Head of IT at Woculus. Over the last 3 years, we have dutifully used your company’s services and have had a favorable experience.
However, on the 3rd of May, someone from your company, Joy Pence, reached out to us and informed us of scheduled maintenance that would last 24 hours over the weekend.
Upon returning to work the following week, we discovered we still were unable to access your platform. I personally reached out to Joy Pence (proof attached) and informed her of this issue, but they reassured me that everything was fine on your end and instructed us to restart the device.
It’s been 4 days since my last interaction with Joy and it’s only deteriorated further. We have 18 branches scattered across the country and all 18 of them use your platform. Out of these 18, 9 are currently experiencing the same problems.
If your service is not up and running within the next 72 hours, we will make sure all 18 of our branches stop using your service.
Thank you for your time.
Sincerely,
James Bay
Head of IT, Woculus.
Sample 3: Escalation Emails Stating Dissatisfaction over a Product or Service
This email is written to express dissatisfaction with a recent purchase. The customer has faced several issues with the product and is seeking a resolution to the problem. The email is written in a formal tone, and the customer expects the issue to be resolved urgently.
Suggested Subject: Urgent: Dissatisfaction over Recent Purchase
Dear [Customer Service],
I am writing this email to express my disappointment with the recent purchase I made from your company. I purchased a laptop from your website, but it is malfunctioning. I have been facing issues with the laptop from day one, and despite several attempts to resolve it, I have not received any satisfactory solution.
As a customer, I am extremely dissatisfied with the service I have received. I believe that this kind of service is unacceptable and requires immediate attention. I would appreciate it if you could escalate this issue to the concerned team and provide me with a solution as soon as possible.
I look forward to hearing from you soon.
Sincerely,
[Your Name]
Sample 4: Escalation Emails Stating Dissatisfaction over a Product or Service
This email is written to express dissatisfaction with the service provided by a company. The customer had a service appointment, but the issue was not resolved satisfactorily. The tone of the email is formal, and the customer expects the issue to be resolved urgently.
Suggested Subject: Complaint regarding the service
Dear [Customer Service],
I am writing this email to express my dissatisfaction with the service provided by your company. I recently had a service appointment scheduled for my air conditioning system, but the technician who came to my house did not do a thorough job. The AC is still not functioning correctly, and I have had to call several times to get it fixed.
As a customer, I am extremely disappointed with the service provided by your company. I believe that this kind of service is unacceptable and requires immediate attention. I would appreciate it if you could escalate this issue to the concerned team and provide me with a resolution as soon as possible.
I look forward to hearing from you soon.
Sincerely,
[Your Name]
Sample 5: Escalation Emails Stating Dissatisfaction over a Product or Service
When writing an email to express displeasure with the quality of a product purchased from a company, it’s important to keep the tone of the email formal and civil. Here’s a perfect example.
Suggested Subject: Displeasure with the quality of the product
Dear [Customer Service],
I am writing this email to express my displeasure with the product quality I purchased from your company. I bought a pair of shoes from your store, and within a few days, the sole of one of the shoes started to come off. I have been a loyal customer of your brand for many years, and I am disappointed with the quality of the product.
As a customer, I believe this quality is unacceptable and requires immediate attention. I would appreciate it if you could escalate this issue to the concerned team and provide me with a solution as soon as possible.
I look forward to hearing from you soon.
Sincerely,
[Your Name]