Negative feedback is healthy for a business. While you should strive for more positive feedback, you shouldn’t dread negative feedback so much. This template is going to help you give and respond to feedback professionally.
Sample 1: Negative Review Response
The following template will help you respond to negative reviews more professionally.
Suggested Subject: Feedback Response
Hi James,
Thank you for bringing this to our attention, James. We are genuinely sorry that your recent experience at Zanders Automobile was not a pleasant one. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business.
The brake oil we didn’t change when you brought your car to our store is unacceptable, and we apologize for that. If you are free this week, you can bring your vehicle to our store, and we will fix it at no extra charge. We assure you that we have taken the necessary steps and ensured that this incident never repeats itself.
Again, we sincerely apologize for the inconvenience and hope you will give us another chance to make things right. Please come in or call us, and I will personally attend to you.
Regards,
Jeff Simon
Sample 2: Response to Negative Feedback
This email is written to thank the person for sharing their feedback and to show appreciation for their honesty. The email also addresses the concerns raised and provides assurance that the company will work on improving the areas mentioned.
Suggested Subject: Thank You for Your Feedback
Dear [Name],
Thank you for taking the time to provide us with your feedback.
We value your opinion and appreciate your honesty. We apologize for any inconvenience caused and would like to assure you that we are taking your concerns seriously.
We will be taking immediate action to improve our services and ensure that we meet your expectations in the future.
Thank you once again for your feedback, and we hope to serve you better in the future.
Best regards,
[Your Name]
Sample 3: Response to Negative Feedback
This email is written to acknowledge the negative feedback received and to show empathy towards the customer’s experience. The email provides an explanation for the issue raised and ensures that the company is working on a solution to prevent it from happening again.
Suggested Subject: We Value Your Feedback
Dear [Name],
Thank you for taking the time to share your feedback with us.
We understand that your experience with us was not up to your expectations, and we apologize for the inconvenience caused. We appreciate your feedback and would like to assure you that we are taking steps to address the issue raised.
We have already initiated actions to prevent this from happening again in the future. We value your business and would like to offer our sincere apologies.
Thank you once again for sharing your feedback.
Best regards,
[Your Name]
Sample 4: Response to Negative Feedback
This email is written to apologize for the negative experience and to show empathy towards the customer’s concerns. The email provides a detailed explanation of the issue and offers a solution to resolve the problem.
Suggested Subject: We’re Sorry and We Hear You
Dear [Name],
We would like to extend our sincerest apologies for the negative experience you had with our services. We understand that we have let you down, and we are deeply sorry for the inconvenience caused. We appreciate your feedback and would like to assure you that we are taking the necessary actions to rectify the issue.
We have already initiated actions to improve our services and ensure that this does not happen again.
Please accept our apologies and a [discount/compensation] for the inconvenience caused. Thank you for bringing this to our attention.
Best regards,
[Your Name]
Sample 5: Response to Negative Feedback
This email is written to show appreciation for the customer’s feedback and to inform them of the actions taken to improve the services. The email provides an explanation of how the feedback was used and offers gratitude for the customer’s contribution towards the company’s growth.
Suggested Subject: Your Feedback is Helping Us Improve
Dear [Name],
We would like to express our gratitude for the valuable feedback you have shared with us. Your insights have been instrumental in helping us improve our services.
We have taken your concerns seriously and have made the necessary changes to ensure that we provide you with a better experience. Your feedback has helped us identify the areas that require improvement, and we are working on providing a better experience for you and all our customers.
Thank you once again for taking the time to share your feedback.
Best regards,
[Your Name]